Adrian Piegsa – Customer experience for ecommerce

Description

Adrian Piegsa – Customer experience for ecommerce download , Adrian Piegsa – Customer experience for ecommerce review , Adrian Piegsa – Customer experience for ecommerce free

Adrian Piegsa – Customer experience for ecommerce

This course is essential for you if…

• You are starting your DTC brand, running your B2C online store, or are the e-commerce manager of an online store.
• You want to work on the areas after the order is placed, which will help you increase the repeat purchase rate, retention rate, and overall customer lifetime value
• You want to bring the shop to the next level by creating a customer experience that makes people remember you and other merchants envy you

After taking this course you will…

• Know the dos & dont’s in fulfillment & shipping and know how to apply them for your online store in order to win your customers’ hearts, generate positive feedback, and return customers.
• Be able to apply personalized communication at scale with the right techniques and tools to build up the relationship and create wow moments that make customers remember you.
• See best-in-class examples of custom packaging in order to know what is possible, why custom packaging matters, and how it helps you to create an excellent unboxing experience and word of mouth while decreasing the costs of damaged goods at the same time.
• Learn easy techniques and processes that help you run excellent customer support.
• You will know how to automate and standardize processes in order to deliver faster the answers your customers need while freeing up your customer support agents’ time to take care of the customer requests that really matter.

Skills you will master
Customer experience Ecommerce CS Ecommerce packaging Ecommerce shipping Ecommerce UX User Experience (UX)

Your course curriculum
Customer experience for ecommerce

1 The fundamentals of customer experience
Learn how you can apply it and bring the customer experience of your online shop to the next level to boost revenue, retention, and KPIs of your business.

2 The perfect shipping experience
Learn how shipping is done nowadays by best-in-class online shops, what you can learn from them and apply to your online shop and why it is such an essential piece to creating a great customer experience.

3 Packaging done right
Learn what to focus on when working on your products’ packaging, why it is necessary, how other online shops do it and how you can bring your online shop’s packaging to the next level.

4 Post purchase communication
Learn how to keep your customers informed about everything after they place their order, what tools you should use, how you can create personal communication with your customers at scale, and why it’s important for your online shop’s customer experience.

5 Next level customer support
Learn how to build up outstanding customer support, the dos and don’ts of fantastic customer support, and why it is essential for your success.

6 Returns
Learn how and why leading brands use returns to strengthen the customer relationship, increase trust and bring the shopping experience to the next level.

Frequently Asked Questions:

1. Innovative Business Model:
   • Embrace the reality of a genuine business! Our approach involves forming a group buy, where we collectively share the costs among members. Using these funds, we purchase sought-after courses from sale pages and make them accessible to individuals facing financial constraints. Despite potential reservations from the authors, our customers appreciate the affordability and accessibility we provide.
2. The Legal Landscape: Yes and No:
   • The legality of our operations falls into a gray area. While we lack explicit approval from the course authors for resale, there’s a technicality at play. When procuring the course, the author didn’t specify any restrictions on resale. This legal nuance presents both an opportunity for us and a boon for those seeking budget-friendly access.
3. Quality Assurance: Unveiling the Real Deal:
   • Delving into the heart of the matter – quality. Acquiring the course directly from the sale page ensures that all documents and materials are identical to those obtained through conventional means. However, our differentiator lies in going beyond personal study; we take an extra step by reselling. It’s important to note that we are not the official course providers, meaning certain premium services aren’t included in our package:
     • No coaching calls or scheduled sessions with the author.
     • No access to the author’s private Facebook group or web portal.
     • No entry to the author’s exclusive membership forum.
     • No direct email support from the author or their team.

   We operate independently, aiming to bridge the affordability gap without the additional services offered by official course channels. Your understanding of our unique approach is greatly appreciated.

Refund is acceptable:

• Firstly, item is not as explained
• Secondly, Item do not work the way it should.
• Thirdly, and most importantly, support extension can not be used.

Thank you for choosing us! We’re so happy that you feel comfortable enough with us to forward your business here.