Latasha Ellis – PESI – Managing Challenging Patient & Family Behaviors: 101 Strategies for Healthcare Professionals

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Latasha Ellis – PESI – Managing Challenging Patient & Family Behaviors: 101 Strategies for Healthcare Professionals

• High-Risk Patient Situations
• ETOH & Substance Abuse
• Managing the Family Dynamics
• Anger & Aggression
• Manipulative Behavior
• Violent Patients
• Dementia-Related Behaviors
• Suicidal Ideation

In today’s healthcare environment, professionals are challenged to do more with less. Reduced staffing and increased (at times the seemingly unrealistic) demands from patients, family members and other visitors can all contribute to burnout. Adding to the complicating factors, you are continually expected to achieve optimal patient outcomes, ensure safety and quality goals, and strive for even higher levels on satisfaction scores.

In this interactive seminar, expert clinician, Latasha Ellis, MSW, LCSW, will provide you with practical tips and tools that you can use immediately when faced with challenging patient and family behaviors. This program includes practical strategies to help you cope with difficult situations like aggression, dementia and attention seeking behaviors while maintaining patient and staff safety. The day will be filled with opportunities to apply many of these strategies through real patient situations, case studies and interactive discussions. Don’t miss this chance to learn techniques you can implement successfully with your most difficult patients.

Speaker

Latasha Ellis, PhD, LCSW, LISW-CP, OSW-C
Latasha Ellis, PhD, LCSW, LISW-CP, OSW-C, a licensed clinical social worker, entrepreneur, and educator with over 22 years of post-graduate experience in the field of medical social work and mental health. For over 16 years, she has committed her career to working in an acute care hospital serving patients with chronic illness, more specifically patients with end stage renal disease, cancer, cardiac disease, and chronic lung disease. Dr. Ellis is currently a certified oncology social worker through the American Board of Oncology Social Workers. During her tenure, she developed the hospital’s psychosocial oncology program, which provides programs and services to assist oncology patients adjust to the emotional challenges of a cancer diagnosis. Though currently in private practice, Dr. Ellis continues to work closely with area primary care providers to help patients managing chronic illness, understand advance care planning, and bridge the gap between physical health and emotional health.

Dr. Ellis values the impact of culture on healthcare practices, outcomes, and the patient-provider relationship. Her research titled, Culture into Practice: African American Doctor-Patient Dyad, explored the subjective experience of African American general practitioners as they treated same race patients with depression.

In addition to her clinical experience, Dr. Ellis is an adjunct faculty member at the University of North Carolina-Charlotte and Walden University School of Social Work. She has also presented live seminars on topics like “Managing Challenging Patient and Family Behaviors” and “Challenging Geriatric Behaviors.”

Dr. Ellis holds a Bachelor of Social Work (BSW) degree from Morgan State University, a Master of Social Work (MSW) degree from the University of Maryland at Baltimore, and a Doctor of Philosophy (PhD) from the Institute for Clinical Social Workers in Chicago, Illinois. Dr. Ellis also holds a Certificate of Clinical Supervision from the National Association of Social Workers, a Certificate in Integrated Behavioral Health in Primary Care from the University of Michigan School of Social Work.

Speaker Disclosures:

Financial: Latasha Ellis maintains a private practice. She receives a speaking honorarium from PESI, Inc.

Non-Financial: Latasha Ellis has no relevant nonfinancial relationships to disclose.

Outline

Difficult Patient Encounters

• Why are challenging behaviors presenting?
• Five key strategies to use with all patients

Major Categories of Challenging Behaviors

• Anger and aggression
• Acute crisis (sexual assault, domestic violence)
• Suicide ideations
• Severe mental illness & psychiatric diagnosis
• Personality disorders
• Substance abuse
• Dementia vs. delirium

Contributing Factors of Difficult Encounters

• Patient and Family
  • Patient’s story and valuing diversity
  • Family dynamics
  • Mediation
• Provider’s Role
  • Self-awareness
  • Managing our emotions and bodies
  • Emotional intelligence
• Situational/ Environmental factors

Prevention Strategies

• Early detection/warning signs
• Identifying and supporting needs and strengths
• Avoid the misuse of power
• Effective communication as key
• The Interactive Model
• Motivational interviewing (empathy, empowering)

Intervention Strategies

• The concept of “Blending”
• Nonverbal Blending
• Verbal Blending
• Encountering Aggressive Behavior

“Post-vention” Strategies

• Conflict resolution
• Effective reinforcement
• Limit setting and consequences
• Debriefing

Beneficiaries of Effective Management

• Patient
• Family
• Healthcare provider
• Staff

Objectives

1. Demonstrate, through role play, motivational interviewing skills to identify causes of behavior.
2. Discuss effective strategies to address real-life communication challenges.
3. Describe interventions for problem families.
4. State new interventions for high-risk patient populations.
5. Describe your own interpersonal effectiveness when working with patients.
6. Define approaches for various violent patient profiles.

Target Audience

Nurses, Nursing Home Administrators, Occupational Therapists & Occupational Therapy Assistants, Physical Therapists/Physical Therapist Assistants, Physician Assistants, Social Workers, and other Healthcare Professionals.

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