Naheed Adil – Customer Journey for Ecommerce

Description

Naheed Adil – Customer Journey for Ecommerce download , Naheed Adil – Customer Journey for Ecommerce review , Naheed Adil – Customer Journey for Ecommerce free

Naheed Adil – Customer Journey for Ecommerce

This course is essential for you if…

• You work in a D2C retailer operating on an eCommerce Platform or Brick and Mortar Model. This course will benefit any engagement or interactions at the Consumer user level.
• You are an executive-level leader with an ambition to move higher up the ladder at your organization. Building a consumer-first mindset at your company will allow you to broaden your skillset and prove your ability to drive digital transformation.
• If you are in any of the following functional areas or desire to be; Marketing, Customer Journey, Customer Operations, and Data Science.

After taking this course you will…

• Understand the phases that exist in a customer journey flow and the opportunities of engagement available to expose and enhance.
• Develop the ability to build a customer journey flow map for any point in focus. This will help with the creation of new features, products, and services.
• Develop the ideal customer persona using data analytics to identify your end user. This will enable you to create the most relevant experiences and optimize investment.
• Understand the architecture and framework to build a CX driven organization. After taking this course, you will be able to identify resources, skills, scope of efforts needed to begin digital transformation
• Customer Journey is not just about mapping but also, activation. Learn the four basic principles to translate a customer experience into products and services.

Skills you will master
Buyer personas Consumer psychology Customer behavior Customer journey Ecommerce UX User journey maps

Your course curriculum
Customer journey

1 Why beginning with Customer experience is important and the stages of an eCommerce Customer Journey
This lesson is the first in the Customer Journey specialization. It will introduce learners to the tools and process of recognizing the importance of the customer’s role when building for your product or service.

2 Create a customer journey map
The lesson uses an example of detailing the journey of the end-user (customer) interacting with a discount promotion.

3 Create personas to aid user flow, build loyalty and reduce churn
The lesson takes a deep dive into ‘Persona Modeling’ to uncover the goals, needs, expectations, and preferences of your target customers.

4 Build a CX-driven organization in a retail-driven environment.
The lesson will teach you how to think about creating agility through customer journey.

5 It’s not just about Journey Mapping; its about Activation
The lesson will arm you with the intended next steps after user flow mapping mastery is complete.

Frequently Asked Questions:

1. Innovative Business Model:
   • Embrace the reality of a genuine business! Our approach involves forming a group buy, where we collectively share the costs among members. Using these funds, we purchase sought-after courses from sale pages and make them accessible to individuals facing financial constraints. Despite potential reservations from the authors, our customers appreciate the affordability and accessibility we provide.
2. The Legal Landscape: Yes and No:
   • The legality of our operations falls into a gray area. While we lack explicit approval from the course authors for resale, there’s a technicality at play. When procuring the course, the author didn’t specify any restrictions on resale. This legal nuance presents both an opportunity for us and a boon for those seeking budget-friendly access.
3. Quality Assurance: Unveiling the Real Deal:
   • Delving into the heart of the matter – quality. Acquiring the course directly from the sale page ensures that all documents and materials are identical to those obtained through conventional means. However, our differentiator lies in going beyond personal study; we take an extra step by reselling. It’s important to note that we are not the official course providers, meaning certain premium services aren’t included in our package:
     • No coaching calls or scheduled sessions with the author.
     • No access to the author’s private Facebook group or web portal.
     • No entry to the author’s exclusive membership forum.
     • No direct email support from the author or their team.

   We operate independently, aiming to bridge the affordability gap without the additional services offered by official course channels. Your understanding of our unique approach is greatly appreciated.

Refund is acceptable:

• Firstly, item is not as explained
• Secondly, Item do not work the way it should.
• Thirdly, and most importantly, support extension can not be used.

Thank you for choosing us! We’re so happy that you feel comfortable enough with us to forward your business here.